UX Research
Below are some examples of research tools used to create a great user experience.
Journey Map
This is a template example built in Figma to map out a user journey, find pain points and collaborate on solutions.
Comp Analysis
As the dedicated UX team member in Loyalty, I created this a snapshot view of all the competitors in the market.
Using FigJam, flow charts can be a great way to map out a customer's path and find possible solutions to many problems.